Can I check my order status?
Yes, you can check your order status from your BALR. account. If you don’t have an account yet, you can create one here or click the login button at the top of the page and then choose to sign up.
Do I need to create an account before placing an order?
No, you don't have to create a BALR. account, but having an account has many advantages.
When you create an account, you can:
- Review past purchases.
- Save items you'd love to have to your Wish List.
- Save your personal details and payment details for the smoothest checkout experience.
- Manage your personal details, delivery address, order status and order history.
Will inventory be restocked?
Some of our items get restocked, but not all of them are.
If you want to receive an update, leave your mail address at the product page.
How do I know if an item is in stock?
All items are in stock unless a "Sold Out" message is displayed. This message is shown after you've selected your size (if the item has size options).
Please be aware that even if an item is in your shopping cart, it is not reserved until you have completed your order.
Can I add items to an order that I placed?
It is not possible to add items to an existing order that you have already placed. After you placed your order, the order will be processed in our warehouse almost immediately. Once you've received your order, you can return the entire order or products you do not want to keep within 30 days.
Can I reset my password?
If you have forgotten your password, change it here or follow the 'Forgotten Password' instructions on the 'Sign in' page. For security reasons we are unable to send your password via e-mail.
If I put an item into my shopping cart, will this mean that I have reserved it?
No, items in your shopping cart are not reserved. They are reserved as soon as you place an order and finalize the payment. If you want to keep a list of your preferred products, use the wish list but keep in mind that the products on your wish list are not reserved either.
I placed an order successfully, but I didn’t receive a confirmation e-mail yet. What should I do?
After finalizing your payment, you will receive a confirmation e-mail stating your order number and a summary of your order details. In case you didn't receive this e-mail within 2 hours, please contact us to ensure order validity.