Order & Delivery

  • Placing an order

    After finding your desired items, there are only five steps to follow:

    1. Shopping cart

    Select the size for your items (if applicable) and use the “ADD TO CART” button.

    Review your shopping cart by selecting the shopping cart icon at the top of the page. You can delete items from your shopping cart or change the quantity and size.

    If everything is alright, click on ”CHECKOUT” to proceed with your order.

    2. Personal details and BALR. account

    Enter your personal details and address. If you have a BALR. account, simply log in and everything is filled in with your info. If you don't have a BALR. account you can either create one, or checkout as a guest.

    3. Delivery

    Enter the delivery address details. The delivery address can be different from your home address.

    4. Check

    This is the last step before finalising your order. Check the order details and if everything looks good, click continue.

    5. Payment

    You can pay using Visa, MasterCard, PayPal, Amex, Apple Pay, Diners club, Discover, JCB, Shop Pay and Venmo. After your payment has been processed, you will receive a confirmation email with your order summary. You will receive another email once the order is shipped from our warehouse. Read more about Payment methods and procedure.

    General information

    BALR. has made every effort to display the colors of the products on www.BALR.com as accurately as possible. However, we cannot guarantee that your monitor's display of the colors is completely accurate. All items are checked for any faults before they are being shipped to our customers. Should you receive an item that is not in perfect condition, please contact us immediately.

  • Delivery time

    Shipments within the US are handled by DHL and delivery usually takes about 1-5 business days.

    You will be informed about the expected or guaranteed delivery date during checkout.

    Additionally, we will send you an email the moment your shipment is handed over to shipping provider. They will provide you with a tracking number so you can follow your shipment throughout its journey.

    Delivery Times

    Please note that during sales periods delivery can take longer than usual. Delivery times as shown below count from the day your package is shipped from the BALR. warehouse. Expected delivery date is mentioned on the checkout page, in the order confirmation e-mail and in the shipping confirmation e-mail.

    Delivery costs

    You have free shipping on orders above $100. When your order total is lower than $100, shipping costs will be charged depending on your delivery address and method. After you've filled in all fields on the left side of the page, you can review the shipping costs. Depending on your delivery address, you can select a faster service for an added fee.

    Shipping insurance

    Shipments are insured against theft and accidental damage during shipping until the moment you received the package.

    If your box is damaged upon arrival, we recommend that you either refuse the delivery or write a note (if possible) that you are accepting a damaged box when signing for it.

  • Fast Shipping

    Fast Shipping

    We offer various methods of shipping to ensure you receive your package as soon as possible. Standard shipping is free for orders of €100 or more.

  • Fast Response

    Fast Response

    We always aim to get back to you within 1 business day.

  • Safe & secure shopping

    Safe & secure shopping

    Our checkout process is fully encrypted to ensure all personal information is kept safe and secure.

  • Support

    Support

    Can’t find what you’re looking for? Contact us via email (info@balr.com), social media or by phone.

    Business days: 8:30 AM - 5:00 PM (CET)
    Phone number: +31(0)88 2257368.
    We’re happy to help.

  • Free returns

    Free returns

    You can return your order for free for any reason.